Planning an island adventure? Find answers to common questions about booking, payments, transportation, and preparing for your Indonesia holiday.
Contact us by WhatsApp or email before booking. Share your preferred dates, destinations, number of guests, and any special requests. Our team will confirm availability, explain important travel details, and provide a quotation.
Some tour packages require booking 3–7 months in advance, particularly journeys that depend on limited cabin availability, specific vessels, or accommodation. Contact us early so we can confirm the recommended booking period for your chosen tour.
Yes. We can help tailor your itinerary to your interests, travel dates, and preferred pace. Whether you enjoy wildlife, snorkeling, cultural experiences, or relaxing island stays, contact us to discuss suitable arrangements.
We accept payment links, PayPal, Visa, bank transfers, and JCB. Our team will confirm the available payment arrangements before you pay.
The deposit depends on your selected package and our agreed arrangements. We calculate it according to the reservations needed for your journey, including hotels, flights, vessels, and other supporting services.
The remaining balance is generally due one month before your tour begins, unless we agree otherwise. We will confirm your payment schedule during booking.
Inclusions vary by package. Please review your quotation to check which flights, airport transfers, car journeys, and boat connections are included. Confirm the itinerary with us before purchasing separate tickets.
Depending on the itinerary, yes. Some journeys start on one island and finish on another. Tell us your arrival and departure plans so we can coordinate suitable connections.
The best period depends on your destinations and activities. Much of Indonesia, including Bali and Java, generally experiences its dry season from April to October, while October to April is a popular period for Raja Ampat. Regional conditions vary, so check your route before choosing dates.
Visa requirements depend on your nationality, passport type, and length of stay. Check the official Indonesian e-Visa portal before departure, and prepare the applicable arrival declaration through All Indonesia.
We strongly recommend insurance that covers your destinations and planned activities. Check emergency medical treatment and evacuation coverage, especially for remote island journeys. Some policies exclude adventure activities or require additional coverage.
Please tell us your swimming ability before booking. Suitability depends on the snorkeling site, sea conditions, and available assistance. Our team can explain the arrangements and help you choose an appropriate experience.
Suitability depends on the itinerary and each guest’s needs. Share the ages of your group, mobility limitations, and any relevant concerns before booking so we can discuss boat access, walking distances, and activity levels.
No. Whale sharks, manta rays, sea turtles, Komodo dragons, and other wildlife move freely in their natural habitats. Sightings depend on animal activity and local conditions.
The captain or guide may adjust routes, departure times, or activities for safety. Any alternative arrangements, rescheduling, or refunds depend on your booking terms and the circumstances.
Please tell us about allergies and dietary preferences before booking. We will check with the relevant hotels and boat operators and confirm what they can accommodate.
Bring lightweight clothing, comfortable footwear, swimwear, sun protection, a dry bag, and your travel documents. Pack medication with the required supporting documents, and check customs restrictions before departure.
Allow sufficient time between boat arrivals and flights. Sea conditions and road traffic can delay transfers. Check with us before booking a same-day connection; an overnight stay may suit your itinerary better.
Terms vary by package and by the hotels, airlines, vessels, and other services reserved. Please review the conditions in your quotation before payment. Contact us promptly if you need to change your plans.
Contact us by WhatsApp or email with your travel ideas. Our team will help you compare options, understand the arrangements, and prepare for your Indonesia journey.