Last updated: 22 October 2026
Nusa Penida Islands Tour respects your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit our website, contact our team, or book our Indonesia tours and travel services.
Nusa Penida Islands Tour provides tours and travel arrangements across Indonesia.
The business responsible for your personal information is:
Legal business name: PT. Perjalanan Gembira Bahagia
Business address: Jalan Trengguli GG.IVB1, Blok B no 1, Denpasar Timur Bali
Privacy contact email: infoa@nusapenidaislands.com
Website: https://nusapenidaislands.com
This policy also covers our website at nusapenidaislands.com.
Depending on your enquiry and selected tour, we may collect:
Your name, email address, telephone number, and WhatsApp contact.
Travel dates, accommodation details, pickup locations, and itinerary preferences.
The names, ages, and nationalities of participating travellers.
Passport or identification details when required for flights, accommodation, permits, or other booked services.
Booking records, payment confirmations, and correspondence.
Dietary requirements, accessibility needs, or relevant health information that you choose to provide for your trip.
Technical information, such as your IP address, browser type, and website activity, where collected by our website services.
Please provide only the information needed for your enquiry or booking. If you provide details about other travellers, make sure you have their permission and share this policy with them.
We use your information to:
Respond to enquiries and prepare personalised quotations.
Arrange tours, accommodation, transport, flights, guides, and permits.
Confirm bookings and manage payments.
Send pickup instructions, itinerary updates, and essential travel information.
Help suppliers accommodate relevant dietary, accessibility, or safety requirements.
Handle feedback, complaints, refunds, and payment disputes.
Maintain business records and meet applicable legal obligations.
Operate and protect our website.
Where applicable, we process information to take steps you request before a booking, fulfil our agreement with you, meet legal obligations, or support legitimate business interests such as customer service and fraud prevention. Where consent is required, we request it separately.
We may share information needed to deliver your selected services with hotels, airlines, boat operators, drivers, guides, local tour partners, payment providers, and technology service providers.
For example, an airline may need passenger identification details, while a driver may need your name, contact number, and pickup location.
We may also disclose relevant information when required by law or when necessary to respond to a legal claim or payment dispute.
Depending on your booking, payments may take place through a payment link, payment provider, or bank transfer.
The provider handling your payment processes financial information according to its own privacy policy. We may receive transaction references, payment status, and information needed to reconcile your booking.
Please do not send full card details, security codes, passwords, or one-time verification codes through email or WhatsApp.
Our website may use cookies to support functions such as login sessions, booking processes, and currency preferences.
If we use optional analytics or advertising cookies, we will explain their purposes and request consent where required. You can also manage cookies through your browser settings. Disabling essential cookies may affect website functionality.
Cookies and services in use: [Insert the actual cookie categories, providers, purposes, durations, and available consent controls.]
Links or embedded services from third-party websites may be subject to those providers’ privacy policies.
Our business operates in Indonesia. If you contact us from another country, your information may be processed in Indonesia to arrange your trip.
Some payment or technology providers may also process information in other countries. Where applicable law requires safeguards for international transfers, those safeguards must be in place.
Relevant overseas providers and safeguards: [Insert details where applicable.]
We retain personal information for as long as necessary to manage enquiries, deliver booked services, handle disputes, and fulfil applicable recordkeeping requirements.
Retention periods: [Insert your actual retention periods or criteria for enquiries, booking and payment records, identification documents, and website data.]
We use reasonable technical and organisational measures to protect personal information. However, no online system or transmission method can guarantee complete security.
Depending on the law applicable to your information, you may have the right to request access, correction, deletion, restriction of processing, or a transferable copy of your data. You may also have the right to object to certain uses.
Where processing relies on consent, you may withdraw that consent. Withdrawal does not affect processing that was lawful before your request.
Contact us using the privacy email above to make a request. We may need to verify your identity. Some information may need to be retained to meet legal obligations or resolve disputes.
You may also raise concerns with the relevant data protection authority.
Parents, guardians, or authorised adults should provide any information required for children participating in a tour. We use this information only for relevant travel arrangements, safety needs, and applicable requirements.
Where consent is required, we will ask before sending promotional communications or using identifiable guest photographs and videos for marketing.
You may ask us to stop promotional messages at any time. Essential booking communications will continue where needed to deliver your trip.
We may update this Privacy Policy to reflect changes in our services or data practices. The latest version will appear on this page with its updated date.
For privacy questions or requests, please contact:
Nusa Penida Islands Tour
Email: info@nusapenidaislands.com
Address: Jalan Trengguli GG.IVB1, Blok B no 1, Denpasar Timur Bali